It is no longer necessary to listen to calls, maintain tables and reports. The phone conversation recording is converted to text in a matter of seconds, which can be immediately analyzed using special filters and predefined templates.
Recharge balanceInput data — call transcription:
ChatGPT analysis result:
The director establishes the rules: what phrases the manager should say, which steps are mandatory, what should not be allowed.
The call recording is immediately analyzed by ChatGPT, and in seconds the director sees if the script was followed and how well the manager worked.
The conclusion of each call goes directly to the operation and to the Excel report.
Examples of rules:
What does "concrete step" mean?
Example of conclusion:
Quickly identify and resolve customer service issues, using voice analytics to detect dissatisfaction.
You only pay for voice recognition, i.e., for converting the recording to text. All analysis tools are completely free. Phone system package rates already include free minutes for recognition.